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Sensi’s Website Privacy Policy

Sensi’s Website Privacy Policy

Clanz Ltd. D/B/A Sensi.AI (“Sensi.AI”, “we”, “our”) is committed to maintaining the privacy of individuals. The security and privacy of your information are very important to us. We have prepared this privacy policy (“Privacy Policy”) to explain more about who we are and how we collect and manage your information when you use the Sensi website (“Website”).

Our Privacy Policy explains:

  • What information we collect and why we collect it.
  • How we use that information.
  • How we share your Personal Information.
  • How we protect and retain your Personal Information.
  • Your rights with regard to the collection of such information.


Sensi.AI provides a hybrid care solution (“Sensi.AI Solution”), developed specifically for senior care environments. The Sensi.AI Solution, based on the collection of raw audio data, provides in-depth insights by automatically analyzing both mental and physical events which take place at the care facility (“Services”). The Sensi.AI Solution includes the Sensi.AI hardware tool that is installed on premise, and enables the collection of audio raw data. The raw data is then automatically analyzed to enable the user of the Sensi.AI Solution (whether it is a care agency or the senior’s legal guardian) to review via Sensi.AI’s platform (“Platform”) in-depth insights and recommendations and rely on data-driven decisions. The Sensi Website provides information on Sensi, the Sensi.AI Solution, the Platform and Services and enables its users to contact Sensi, book a Platform Demo, apply for a job at Sensi and contact Sensi with respect to the Website, Platform and Services.

By using the Website, you agree to this Privacy Policy.

Information Collection

Please note that the scope of this Privacy Policy is limited only to information collected by Sensi.AI through your use of its Website. Information from which you can be personally identified may be collected (“Personal Information”), while some may be automatically collected and some is collected when you interact with our Website.

In particular, we may collect or generate the following types of Personal Information about individuals:

  • Usage, login credentials, and information concerning Website users: This information includes connectivity, technical and aggregated usage data, such as IP addresses and approximate location based upon such IP addresses, the cookies and pixels installed or utilized on your computer, and inferred or presumed data on generated from your use of the Website.
  • Personal Information collected when you wish to book a demo via the Website: If you wish to book a demo via the Website, we will enable you to schedule a meeting with Sensi regarding the demo and will collect your full name, email address, company name and size, job title, reference information, the industry you are associated with and the content you submitted to inquire about our demo to use our Platform.
  • Personal Information collected when you wish to apply for a job at Sensi: We will collect your Personal Information when you wish to apply to a job at Sensi. Such information includes your full name, phone number, LinkedIn profile, email address, CV and other related information.
  • Personal Information collected when you contact us: If you wish to contact us for support regarding our Platform and Services, Website, this Privacy Policy or any other matter, we will collect your full name, email address, phone number, agency type, company name and the content you submitted to facilitate your inquiry.

Use of Information

We use your personal information to operate, provide, develop, and improve the Website and in particular:

  • We collect Personal Information to provide you with information on Sensi, its Platform and Services and allow you to use a Platform demo.
  • We collect Personal Information to provide you with technical and professional assistance with regard to the functionality of the Website and or to any inquiry you have with respect to it.
  • We collect Personal Information as well as aggregated information to improve and develop our Website and understand feedback on the Website.
  • We collect Personal Information for the ongoing review and improvement of the information provided on our Website to ensure it is user-friendly.
  • We collect Personal Information to improve the management and administration of our business and maintain compliance with our internal policies and procedures.
  • We conduct surveys and research, test features in development, analyze the information we have to evaluate and improve our Website, develop new features, and conduct audits and troubleshooting activities.
    We collect your Personal Information to maintain a safe and secure care environment.
  • We collect your information to personalize your experience and customize the content provided to you via the Website.

Disclosure of Information and Transfer of Data

Except as otherwise provided in this Privacy Policy, we use commercially reasonable efforts to ensure that we never intentionally disclose any of your Personal Information, to any third party without having received your permission, except as provided for herein or otherwise as permitted or required under law.

Disclosure to Service Providers

We may share your Personal Information with our affiliates, subsidiaries or any third party companies and individuals to facilitate our Services or any portion thereof, such as cloud storage providers, marketing, data management or maintenance services. We may as well share your information with analytics service providers for analytics services. Such analytics service providers set their own cookies or other identifiers on your computer, through which they can collect information about your usage of our and Website. This helps us compile aggregated statistics about the effectiveness of our Website.

Disclosure for a Business Purpose

We may also transfer your information, including Personal Information, in connection with a corporate merger, consolidation, the sale of related assets or corporate division or other fundamental corporate changes.

Disclosures for Legal Compliance

Information about you may also be released in order to comply with any valid legal inquiry or process such as a search warrant, subpoena, statute or court order. We will also release specific information in special cases, such as if you use the Services to perform an unlawful act or omission or take any act or omission that may damage Sensi.AI, its property and goodwill, or if there is an attempted breach of the security of the Website, or a physical or property threat to you or others.

Legal Mechanisms for Transfers

The above mentioned third parties may be located in countries other than your own, and we may send them information we receive. When such third parties process your Personal Information on our behalf, we will assure that they comply with obligations similar to those which are set forth in this Privacy Policy. We will also assure that they will abide by our data privacy and security requirements, and will be allowed to use the Personal Information solely for the purposes we set. We will transfer your Personal Information using appropriate and suitable safeguards, while using a variety of legal mechanisms, including contracts, to ensure your rights and protections travel with your data.

Your Rights

In some jurisdictions, you may be afforded specific rights regarding your Personal Information. Subject to such eligibility, you may have the following rights to know/request access to (specific pieces of Personal Information collected; categories of Personal Information collected; categories of sources from whom the Personal Information was collected; purpose of collecting Personal Information; categories of third parties with whom we have shared Personal Information), to request rectification or erasure of your Personal Information held with Sensi.AI, or to restrict or object to such Personal Information’s processing (including the right direct us not to sell your Personal Information to third parties now or in the future), or to transfer such Personal Information, or the right to equal services and prices (e.g. freedom from discrimination) (each to the extent available to you under the laws which apply to you).

Specific Notice for California Residents

The California Consumer Privacy Act of 2018 (“CCPA”) permits users who are California residents to request to exercise certain rights. If you are a California resident, the CCPA grants you the right to request certain information about our practices with respect to your Personal Information. In particular, you can request to receive information on the following:

  • The categories and specific pieces of your Personal Information that we have collected.
  • The categories of sources from which we collected your Personal Information.
  • The business or commercial purposes for which we collected your Personal Information.
  • The categories of third parties with which we shared your Personal Information.

You can be assured that we do not sell your Personal Information. If you choose to exercise your rights, we will not charge you different prices or provide different quality of our Services, unless those differences are related to the provision of your Personal Information.

Please note that you must verify your identity and request before further action is taken. As a part of this process, government identification may be required. Moreover, you may designate an authorized agent to make a request on your behalf.

We endeavor to respond to a verifiable consumer request within 45 days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. Any disclosures we provide will only cover the 12 month period preceding your verifiable request’s receipt. If, for some reason, we cannot reply within such time frame, our response will include an explanation for our inability to comply. If you wish to exercise your CCPA rights, please contact us at

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

  • Deny you goods or services.
  • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
  • Provide you with a different level or quality of goods or services.
  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

Analytics Tools

We may use “cookies” and/or other technologies or files (collectively, “cookies”) to identify how users make use of our Website. This aggregated tracking information may be used to help us improve and enhance the Website’s experience for all of our users. In addition, cookies are used for adjusting the Website to your personal preferences. Cookies contain information such as the pages you visited, the length of time you stayed on the Website, the location from which you accessed the Website and more. If you would prefer not to have cookies stored on your computer, you may modify your browser settings to reject most cookies, or manually remove cookies that have been placed on your computer. However, by rejecting the cookies, you may be unable to fully access the offerings on our Website. To find out more about cookies, visit

Data Security

We deploy industry standard measures to ensure the security, confidentiality, integrity and availability of the Personal Information (including Customer’s Data) we process. We maintain physical, technical and administrative safeguards, and test and update these periodically. We endeavor to restrict access to Personal Information on a ‘need to know’ basis for the provision of Website and Services to you, especially when the processing of sensitive information is involved In the event of a security breach, we will take all reasonable action to minimize any harm, including with regard to notifications. Although we will do our best to protect Personal Information, we cannot guarantee the security of data transmitted to our Website, and transmission is at the user’s own risk.

Data Retention

Generally, Sensi.AI does not retain information longer than necessary to provide its Website and for its reasonable business and lawful needs. We may also retain information (including without limitation your Personal Information) for a commercially reasonable time for backup, archival, audit purposes, and/or to comply with legal obligations, resolve disputes and enforce agreements.

Questions Regarding Our Privacy Policy

If you have any questions regarding this Privacy Policy or the practices described above, you are always welcome to contact us at

Revisions and Modifications to our Privacy Policy

We reserve the right to revise, amend, or modify this Privacy Policy at any time. When changing the policy, we will update this posting accordingly. Please review this Privacy Policy often so that you will remain updated regarding our current policies.

This page was updated on May 2023